Store policy

 

 

We understand how important high-quality hair extensions and wigs are to every stylist. If there is any issue with your product, we will always do our best to resolve it quickly.

 

All items are thoroughly inspected before shipping. If you receive a product with any issues, please contact us within the specified time frame.

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Damage caused during shipping

If the outer packaging is heavily damaged, please take photos immediately as evidence.

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Due to HYGIENE STANDARDS AND INDUSTRY REGULATIONS

• We don't have a return policy; especially the following situations cannot be accepted:

• Products that have been installed, worn, dyed, bleached, cut, or washed

• Missing packaging, tags, hair nets, or gifts, or any sign of use

• Issues caused by improper handling, e.g., incorrect bleaching, misuse of high-heat tools

• Clearance items or custom-made products

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Additional Notes

All human hair products are handcrafted. Slight color variations or minor differences between bundles are normal and do not qualify as defects.

For wigs: please inspect the product before cutting the lace.